Work With Me
I work with healthcare facilities looking to humanize their practices, creative productions that require expertise about hospitals and patient experience, and organizations and educational facilities looking for health advocacy.
My clients range from healthcare organizations and publishing houses, to performers and public advocates. I offer a dynamic approach that combines personal experience with policy analysis by providing:
KEYNOTES ON PATIENT EXPERIENCE
I have provided dozens of keynote speeches at events ranging from healthcare education for staff, to patient groups, to literary and academic conferences.
FACILITATED WORKSHOPS FOR STAFF & PATIENTS
I use performance and participatory techniques to provoke insight about healthy workplaces, finding common ground through honest discussion and collaboration.
“As medical professionals, we forget the impact that our rituals have on patients. We feel so safe that we can chart things and we believe that we’ve captured the experience… but do we truly know what that feels like to the individual? Julie’s facilitation is provocative because it destabilizes you at the same time it offers opportunities for better ways of communicating with patients. I think on some level you have to feel a bit uncomfortable in order to stimulate change and make an impact. It’s also humorous to me because we all do the same things, but are patients’ needs really being met? Working with Julie teaches professionals what good practice looks like and how patients’ own narratives can truly support us in meeting their needs.”
I have both developed and consulted on staff training that forefronts patient experience in hospitals and clinics across Canada and in the US and UK. The standardized language I produced for staff at the University Health Network in Toronto is still in use.